Salesforce provides on-demand customer relationship management (CRM) software services to help companies with global customer communication. As of 2015, it is one of the most highly valued American cloud computing companies with a market capitalization of $50 billion. It is listed on the New York Stock Exchange with the ticker symbol CRM and is a constituent of the S&P 500 Index.
Task & Solution
We worked with Salesforce on a number of customer success stories over the last few months. For this story, we interviewed AIG’s Global Head of Consumer Operations, Erik Eisenman, at the Dreamforce convention in San Francisco to get his perspective on how Salesforce has helped him and his team simplify the consumer experience.